Free shipping on all orders by GLS, check more info here.
Shipping and handling fee:
The processing and shipping costs are free of charge for all EU countries by GLS service.
For orders up to 400EUR there is a flat DHL Express fee of 15EUR (excl VAT), for orders over 400EUR, DHL Express shipment is free of charge.
For more information about shipping fees and shipping times visit this link. For shipping to other countries different compensations may apply. For more information contact our customer service.
We understand that there may be circumstances where a customer needs to request a refund. At Neo Lab, we strive to ensure our customers are satisfied with our products and services.
If you are not satisfied with your order, please contact us within 7 days of receiving the product. We will work with you to resolve any issues and if a refund is determined to be the best course of action, we will process it within 10 business days of receiving the returned product.
To be eligible for a refund, the product must be returned in its original packaging and in the same condition as when it was received. The customer is responsible for any shipping costs associated with returning the product.
Please note that we do not offer refunds for products that have been customized or personalized to a customer's specifications. In the event that a product is defective, we will work with the customer to provide a replacement or credit towards a future purchase.
If you have any questions or concerns about our refund policy, please don't hesitate to contact us. We value your business and are committed to ensuring your satisfaction.
Neo Lab 6300307
Some additional information about us:
-Fast production times
-Free shipping available
-Exact, precise and quality oriented
-Strict quality control
-Traceability of all manufactured goods
-ISO 13485 and ISO 9001 certified
-We are specialized in digital dentistry and implantology, we can provide all variety of custom solutions
-If you require any other products or types of products, let us know and we will gladly be of service, we always love a good challenge
-Neo Lab is a brand of Neo Dens d.o.o.
-Neo Dens d.o.o. is a milling center with a dental lab for finished products, we work with both dental labs and clinics
-Employing mechanical engineers for R&D and production, and dental technicians for dental lab services
We understand that there may be circumstances where a customer needs to request a refund. At Neo Lab, we strive to ensure our customers are satisfied with our products and services.
If you are not satisfied with your order, please contact us within 7 days of receiving the product. We will work with you to resolve any issues and if a refund is determined to be the best course of action, we will process it within 10 business days of receiving the returned product.
To be eligible for a refund, the product must be returned in its original packaging and in the same condition as when it was received. The customer is responsible for any shipping costs associated with returning the product.
Please note that we do not offer refunds for products that have been customized or personalized to a customer's specifications. In the event that a product is defective, we will work with the customer to provide a replacement or credit towards a future purchase.
If you have any questions or concerns about our refund policy, please don't hesitate to contact us. We value your business and are committed to ensuring your satisfaction.
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